Returns & Refunds Policy

Address: 165 The Broadway, Suite 517, Wimbledon, London, England, SW19 1NE

At UltraFocus.co.uk, we aim to provide a smooth return process. If you're not satisfied with your purchase, you can return it within 30 days for a refund or exchange.

Returns & Refunds Policy

  • We accept returns within 30 days of purchase for unopened, unused items in their original packaging.
  • Refunds exclude postage charges and will be processed within 5-7 working days using the original payment method.
  • If we sent you the wrong order, we will cover the return postage costs upon receiving a valid postage receipt.

How to Return an Item?

  1. Log in to your account, go to "My Orders", and select "Returns".
  2. Fill in the return form to generate a return label or QR code.
  3. Securely pack the item, attach the label, and drop it off at a Royal Mail delivery office, Post Office, or ParcelShop.
  4. Keep the proof of postage in case we need to track your return.

For any assistance, contact us at support@ultrafocus.co.uk.

Cancellations

  • You can cancel your order before it is dispatched by contacting support@ultrafocus.co.uk.
  • If your order has already been shipped, you will need to return the item once received.
  • Approved cancellations will be refunded within 5-7 working days.

Exchanges

  • Exchanges are available for up to one year after purchase, provided the item is unopened and in its original condition.
  • You may exchange for a different prescription or an alternative product of the same value.
  • If exchanging for a higher-priced item, you’ll need to cover the price difference.

Damaged or Incorrect Orders

  • If you receive a damaged or incorrect item, we will replace it or refund your order.
  • You must report the issue within 21 days of purchase.
  • If returning an incorrect item, send us the postage receipt, and we will reimburse the return shipping cost.
  • To report an issue, email us at support@ultrafocus.co.uk.

Sunglasses & Glasses Returns

  • Sunglasses: Refunds or exchanges available within 30 days. Must be unused, in original packaging, with security tags intact.
  • Glasses: Full refund or exchange within 30 days. Must be in original condition with case and cleaning cloth included.

Need Help?

For any queries, reach out to support@ultrafocus.co.uk.