Frequently Asked Questions (FAQs)

1. How do I place an order?

Placing an order is simple! Browse through our selection of contact lenses, select your preferred product, and click “Add to Cart.” Once you're ready, go to the checkout to enter your payment and shipping details.

2. What payment methods do you accept?

We accept all major credit and debit cards, including Visa, MasterCard, American Express, as well as PayPal.

3. Do I need a prescription to buy contact lenses?

Yes, you will need a valid prescription to purchase contact lenses. If you don’t have one, please consult with your optometrist for an updated prescription before placing your order.

4. How long will it take to receive my order?

Orders are typically processed within 1-2 business days. Delivery times depend on your location, but most orders arrive within 3-5 business days for UK customers. International orders may take longer depending on the destination.

5. Can I track my order?

Yes, once your order has shipped, you will receive a tracking number via email to follow your order's journey.

6. How do I properly care for my contact lenses?

It's essential to clean and store your contact lenses in a disinfecting solution after each use. Always wash your hands before handling your lenses and never wear them beyond their recommended period. For full care instructions, visit our Optical Advice page.

7. Can I wear contact lenses if I have dry eyes?

Yes, there are contact lenses designed specifically for people with dry eyes. These lenses help retain moisture and are more comfortable throughout the day. Please consult with an optometrist to find the best solution for your needs.

8. What is your return policy?

We accept returns for unopened products within 30 days of purchase. If you are not satisfied with your order, please contact our customer service team for assistance with the return or exchange process.

9. How do I request a refund?

To request a refund, please contact us via email at support@ultrafocus.co.uk with your order details. We will process the refund as quickly as possible according to our return policy.